Exchange & Return Policy
For all the Return and Exchange please write to us at support@shoppersshell.com
Exchange & Return Policy:
- Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery.
- In case of a size issue or the wrong product received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery).
- We can exchange the product with another size or the correct product of the same value. There are no charges for the product but you will have to pay Rs.200 for shipping and we can arrange the reverse pickup.
- Please note: If you have ordered multiple shirts, then we can only exchange 1 shirt for free (Rs.200). Rest shirts, need to be placed again as a new order by the customer.
- If the value of the new exchange product is higher then there will be extra charges (difference in the amount of product). It needs to be paid online.
- The products must have the original sticker label attached, should be folded properly and should be packed properly so that it is not damaged in transit. Without it, the exchange will not be processed.
- We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send an email to our customer support executives at support@shoppersshell.com along with the details of the order, the nature of the issues, and photographs of the defective product.
- In some exceptional case if return is accepted (no delivery issue and correct order delivered) then Rs 100 will be deducted from the refund. The amount deducted is for the reverse pickup service provided, because the cost of logistics have significantly increases in the recent times.
- The refund will be provided in the same bank account from where money was deducted or to your given bank account.
- Also, do note that the colour of the T-shirt and design may slightly vary from the ones displayed on our website, social media pages and ads.
- Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered.
- Also, in the event, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you.
- To avoid such issues. Do not accept the damaged package at the time of delivery.
- We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify for it.
- Exchange/Return requests will only be processed once per order.
- Any Product Used/Washed Once Cannot be Exchanged or Refunded.
- Any product bought during the sale or with a discount code will not be eligible for a refund.
- Free exchange on Size issues but no Refund on Size issues.