Shipping Policy

We ship the products in 24 to 48 working hours.

How long will it take for my order to be delivered?

Orders in India are typically delivered in around 5-8 working days depending on shipping address and other factors (public holidays, extreme weather conditions, etc.). In some rare cases, it might take 2 weeks depending upon the availability of the product. In parts of Jammu Kashmir and North East India the delivery may take upto 10 working days.

How do I track my order?

As soon as the product gets shipped the tracking will be shared on your email address. If you have not received it then please write to us at support@shoppersshell.com after 48 hours of placing the order.

Which courier companies used to deliver the product?

All our products are shipped via Delhivery, Xpressbees, Bluedart and EcomExpress on the pincode.

What will happen in case when tracking details show a product delivered but the customer has not received it?

It is a rare case as the majority of the time the product is received by family members, neighbors, flat mates or is delivered to the office mail room. In genuine cases we will refund the full amount to the customer after we have done proper investigation of the case which takes 10 working days.

If you get the order delivered notification and you have not received the product then please let us know within 48 hours of the notification received. We will immediately raise the issue with our courier partner and will resolve the issue. Post the mentioned timeline, it will be difficult for us to take the action and we will not be liable to any losses.